Website Santam Insurance
Santam has a position available as the Claims Technical Advice Manager within the Claims Technical Advice department. Claims Technical Advice operates within the Quality and Knowledge Management which is part and parcel of Claims Services. We are looking for a highly professional and driven individual to assume the role of leading the claims technical advice activities of the Santam Group, based in Centurion Pretoria. The position reports to the Head: Quality and Knowledge Management. Contribute towards Santam profitability and growth by influencing the quality and standard of claims handling.
JOB RESPONSIBILITIES: Santam Pretoria Vacancies
- Increase collaboration with different stakeholders (product development, broker distribution, intermediary administration, risk services, training, quality assessment)
- Ensure sufficient controls to ensure that a request for advice on a claim is being handled timeously and in adherence to turn
- Promote uniformity of policy interpretation and claims handling within claims services to ensure adherence to the regulations with claims teams (Insurance Act, Short-term Insurance Act, FAIS Act, POPIA, FICA Bill). Interpretation and analysis of Claims data to manage knowledge gaps for effective claims decisions.
- Accountable for claims technical advice within the claims business and ability to apply insurance law principles in claims handing.
- Must have the ability to interpretation of policy wording relating to claims handling on request to ensure accuracy of claims decisions.
- Ensure there is minimum interruption to finalisation of claims and present legally sound recommendations to more senior staff.
JOB REQUIREMENTS: Santam Pretoria Vacancies
- Excellent knowledge of claims policies and governance
- Knowledge management principals an advantage
QUALIFICATION & EXPERIENCE: Santam Pretoria Vacancies
- Legal qualification (LLB).
- Insurance related qualification (COP; ICIBS; HCII). – an advantage
- Experience in a legal environment (Law of Contract, Law of Evidence & Delict).
- 5-8 years’ experience in operational claims & underwriting environment
JOB DETAILS: Santam Pretoria Vacancies
- Company: Santam Insurance
- Vacancy Type: Full Time
- Job Location: Pretoria, Gauteng, South Africa
- Application Deadline: SEE APPLICATION PAGE
To apply for this job please visit www.santam.co.za.