A vacancy exists in the Digital Team for a Digital Operations & Enhancements Support Specialist reporting to the Digital Operations & Support Manager.

JOB RESPONSIBILITIES:

• Trouble ticket management (including closure, trending & reporting)
• Point of contact for digital operations in the business
• Performance reporting on services and systems (per SLA’s)
• Technology monitoring and troubleshooting across hardware, software and security using in place vendor support models to ensure uptime of digital touchpoints and resolution of customer, partner, or franchisee queries from associated touchpoints.
• Continuous improvement via input from business owners, partners, and customers to optimise and improve existing solutions

JOB REQUIREMENTS:

• At a minimum 5 years experience in:
• Troubleshooting, root cause analysis and rolling out Web and Mobile technologies
• IT infrastructure support
• Highly favoured IT undergraduate Degree
• Project management experience
• Creative ability
• Matrix management knowledge
• Digital Systems
• Diploma in IT/Computer Science
• Enhancing and implementing Ecommerce technologies
• Stakeholder management experience
• Effective, coercive and tactful communication
• Software delivery experience
• At a minimum 5 years experience in:
• Software development lifecycle

JOB DETAILS:

Company: Adcorp Group

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A