JOB RESPONSIBILITIES:

• Ensure full compliance to safety and security regulations and procedures as per country’s and company requirements
• Produce weekly, monthly and whenever necessary customer experience related report
• Coordination with GHA, internal departments to ensure irregular codes are correctly inserted in the airline system
• Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system
• Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers
• Coordinate service recovery to protect customer experience

JOB REQUIREMENTS:

• Command of English language
• Knowledge of IATA Class billing system
• Marketing / Communication studies
• Complete product knowledge and the market practices of the areas of jurisdiction.

QUALIFICATION & EXPERIENCE:

• Relevant vocational or trade qualification
• 2 years’ relevant experience

JOB DETAILS:

• Company: Qatar Airways
• Vacancy Type: Full Time
• Job Location: Johannesburg, Gauteng, South Africa
• Application Deadline: SEE APPLICATION PAGE