Careers at Takealot 2022 – Customer Service Team Leader

Website Takealot

JOB DESCRIPTION:, a leading South African online retailer, is looking for a highly talented Customer Service Team Leader to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.


  • Identify and escalate problem areas, trends and training opportunities to the appropriate stakeholder/s
  • Identify and escalate potential system and process improvements with the aim to enhance the customer’s journey.
  • Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements.
  • Deliver individual/group coaching sessions to ensure KPI Targets are met.
  • Ensuring that the quality targets for call and email monitoring are met as per set out for KPI’s.
  • Measuring & Managing internal customer attendance & Time Keeping
  • Drive and motivate your team to achieve targets.
  • Manage your team’s probation period through regular performance discussions and coaching.


  • Problem-solving skills
  • Excellent verbal and written communication skills
  • Leadership skills – display the qualities of a leader and set a good example
  • Strong interpersonal skills and the ability to work as an effective team member and leader


  • Min. 18 months + customer service experience in related positions
  • Senior Certificate and ideally some post-matric study


  • Company: Takealot
  • Vacancy Type: Full Time
  • Job Location: Cape Town, Western Cape, South Africa
  • Application Deadline: SEE APPLICATION PAGE 

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