Santam Vacancies in Bellville 2022 – Intelligent Process Specialist

Website Santam Insurance

The person will design and implement artificial intelligence decision objects for Santam’s internal business units and functional teams.  These artificial intelligence decision objects are designed and delivered through a technology platform called Merlynn TOM.  In short, these artificial intelligence decision objects are called Virtual Experts. Implementing such Virtual Experts enables the business unit or functional team to create capacity for expert decisions makers. Business processes are enhanced when these Virtual Experts are implemented and optimized business processes results in quicker turnaround time, better service delivery and more comprehensive decision-making and processing.

JOB RESPONSIBILITIES: Santam Vacancies in Bellville

  • Train the Virtual Experts using various techniques including data analyses and data manipulation.
  • Engage with IT teams to implement the Virtual Experts into the existing or new systems.
  • Engage with the stakeholders to understand, design and model the decision using the Merlynn TOM platform.
  • Assist with the day-to-day operations of the Intelligent Process team e.g., establishment of governance and support processes, performance monitoring, benefits tracking and realization of the implemented models and age analysis of the models.
  • Train business users on using the Merlynn TOM platform in a sandpit environment to test concepts and ideas before engaging with the Intelligent Process Specialist.
  • Train business users on using the Merlynn TOM Virtual Experts.
  • Evaluate the decision point and measure the applicability of using Merlynn TOM Virtual Experts. Define the potential business case.

JOB REQUIREMENTS: Santam Vacancies in Bellville

  • Have a strong sense for relationship building and finding rapport.
  • Ability to quickly build an understanding of systems and processes.
  • Ability to take initiative and work independently and self-directed towards predefined goals and objectives

QUALIFICATION & EXPERIENCE: Santam Vacancies in Bellville

  • Experience in data analyses, including extraction and manipulation of data is essential.
  • Minimum of 5 years’ experience in business analysis or process engineering essential with a clear track record of analytical and problem-solving abilities.
  • Engineering, Business Management or relevant baccalaureus degree essential.

JOB DETAILS: Santam Vacancies in Bellville

  • Company: Santam Insurance
  • Vacancy Type: Full Time
  • Job Location: Bellville, Western Cape, South Africa
  • Application Deadline: SEE APPLICATION PAGE 

To apply for this job please visit