SENIOR RECEPTIONIST / TELECOM OPERATOR REF NO: 3/2/1/2022/686 
Directorate: Corporate Services
SALARY : R218 064 per annum (Level 06)
CENTRE : KwaZulu Natal (Pietermaritzburg)

REQUIREMENTS : Applicants must be in possession of a Grade 12 Certificate. Minimum of 1-year relevant experience in the reception / switchboard environment.

Job related knowledge: Computer literacy (Microsoft Word, PowerPoint, Excel etc). Switchboard operations.

Job related skills: People skills, Telephone etiquette, Organisational skills, Communication skills (verbal and written), Computer literacy and Good presentation skills. Ability to communicate well with people at different levels and from different backgrounds. Must be highly reliable. Ability to act with tact and discretion.

DUTIES : Supervise and render reception support services. Receive and welcome visitors and clients. Direct visitors to their destinations. Provide information to clients. Tidy and maintain reception area. Receive, sort and record all incoming and outgoing document. Provide information to the clients and answer all general enquiries. Supervise and render telephone services. Attend to incoming telephone calls. Screen and forward calls. Receive telephone messages. Record telephone and maintain messages. Develop and maintain a database of contact numbers for officials. Administration of attendance register. Administration of telephone accounts. Maintain switchboard service. Operate switchboard by answering incoming and outgoing calls at all times. Keep database of other important contact numbers on an on-going basis. Report fault on the telephone system and report to supervisor and service provider when needed. Identify, inspect default and defective equipment. Utilise the Telephone Management System to monitor telephone cost on an ongoing basis. Ensure that switchboard and all telephone lines are in good working condition at all times. Facilitate boardroom bookings. Manage and update calendar for boardroom bookings. Perform general administration duties. Keep and maintain incoming and outgoing documents register of the component.

ENQUIRIES : Mr R.Z. Ndovela Tel No: (033) 392 0650

APPLICATIONS : Applications can be submitted by post to Private Bag x 9132, Pietermaritzburg, 0001 or hand delivered to: 270 Jabu Ndlovu Street (formerly known as Loop Street).

NOTE : African, Coloured, Indian and White males, Indian, and White females and Persons with disabilities are encouraged to apply.