ABSA Jobs for Graduates 2022 – Specialist Support Engineer

Website Absa


Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).


  • Develop and maintain knowledge in application functionality, user workflow, and business processes
  • Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
  • Manage and provide support aligned to all SLA’s
  • Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
  • Develop the skills required to operate and maintain the technical products & services (applications)
  • Maintain metrics of operational performance and evaluate trends
  • Ensure minimal business operations impact due to upgrades and maintenance activities
  • Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
  • Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
  • Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
  • Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
  • Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
  • Supervise and maintain the organization’s repository of applications
  • Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
  • Compile and maintain inventory of applications and related details
  • Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
  • Maintain correct and current application documentation and making it available to application users
  • Enhance IT processes for transitioning completed configurations from development to production.
  • Monitor application modification requests and ensure best practices are being utilised
  • Assess vendor proposals for appropriateness and compliance with organization and industry standards.
  • Ensure that a backup system for applications and files associated with business operations is in place
  • Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
  • Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
  • Ensure that application users are aware of the application capabilities for enabling their effective use
  • Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs


  • Certification in IT Service Management / IT Governance (ITIL / CoBIT), (Foundation level), compulsory.
  • Experience & understanding of Disaster Recovery, & business continuity management
  • Minimum 3-5 years’ IT/ IT Consulting Experience.
  • Knowledge of application server containers: Tomcat, Jetty, JBoss, NodeJS, IIS, .Net Core etc.
  • Some knowledge of OAuth, Open Connect ID and SAML, preferably with an understanding of AD / LDAP / Kerberos
  • Experience in Testing
  • Knowledge of scripting languages like Bash and/or Python
  • Knowledge of of messaging protocols and web services like SOAP and REST
  • Knowledge of open-source relational databases
  • Knowledge of Risk assessment, loan disbursement, cash management and rehabilitation of delinquent debtors
  • Understanding of libraries like JavaScript, jQuery, TypeScript, HTML, CSS
  • Knowledge of internal & external credit modules, Basel II Framework
  • Minimum 2-3 year experience in Finance sector.
  • Excellent communication, analytical skills and decision making ability in collaborative environments
  • Agile / Project management qualification (PMP / PRINCE2), compulsory.
  • Minimum 3-5 years’ Application Management Experience.
  • Knowledge of CI / CD tools (like Jenkins, Bamboo, TFS, Azure Devops) and Artifact Management (preferably Nexus),
  • Experience in Stakeholder Management.
  • Some Experience with test-driven development and domain driven design
  • Understanding of Cloud platforms e.g. Azure, AWS & Google Cloud Platform
  • Knowledge of Object Oriented Design and ability to properly apply general design patterns and paradigms
  • Excellent understanding of specific coding / scripting languages e.g. Java, C#, Python, Perl, JavaScript
  • Minimum 3-5 years Application Diagnostics Experience.


  • Company: Absa
  • Vacancy Type: Full Time
  • Job Location: Kroonstad, Free State, South Africa
  • Application Deadline: SEE APPLICATION PAGE 

To apply for this job please visit www.linkedin.com.