JOB DESCRIPTION:

Takealot.com, a leading South African online retailer, is looking for a highly talented Franchise Compliance Supervisor to join our Johannesburg Team. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

JOB RESPONSIBILITIES:

• Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific
• Monitor and report on franchise and driver performance and operational compliance in the field
• Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)
• Assist in the continued improvement of SOP’s for all clients across the delivery network

• Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams
• Train and inform SOP’s at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management

JOB REQUIREMENTS:

• Proven track record in operational delivery and execution
• IT or tech savvy will be advantageous
• Proficient in Microsoft Office (word, excel & powerpoint)

QUALIFICATION & EXPERIENCE:

• Training experience in an operational setting will be advantageous
• 5 years experience in a client-facing role in an operational environment or similar
• Previous hospitality/retail franchise working experience will be advantageous
• Operational experience managing an outlet, hub or a restaurant will be advantageous

JOB DETAILS:

• Company: Takealot
• Vacancy Type: Full Time
• Job Location: Johannesburg, Gauteng, South Africa
• Application Deadline: SEE APPLICATION PAGE