To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level.

JOB RESPONSIBILITIES:

• Appropriate customers centric stores staff recruited
• Performance management including meaningful IPA’s, regular one-on-ones and completed performance reviews
• Implementation of a customer service improvement action plan as per the mystery shopper report
• Track Stock availability according to customer needs
• Internal & external customer relationship building
• Translation and communication of business objectives, policies and procedures
• Staff held accountable with recognition, reward, sanction and discipline

• Development of staff through coaching and training sessions

JOB REQUIREMENTS:

• Understanding of profit and loss (income) statements
• Knowledge of relevant Industrial Relations (IR) Law & initiate enquiries
• Good understanding of the retail environment and brands

QUALIFICATION & EXPERIENCE:

• Tertiary Retail Qualification will be to your advantage
• Minimum of 12 – 18 months management experience
• Minimum 5 years’ retail experience
• Complete Matric/Grade 12

JOB DETAILS:

• Company: SPAR
• Vacancy Type: Full Time
• Job Location: Sandton, Gauteng, South Africa
• Application Deadline: SEE APPLICATION PAGE