(Service Provider Agreement)

The Tourism Grading Council of South Africa (TGCSA), a business unit of South African Tourism, is a dynamic organization responsible for the quality assurance of tourism products against best practice international quality standards. The TGCSA is the only officially recognized quality assurance body for tourism products in South Africa.

The TGCSA wishes to extend this mandate for Independent Grading Assessors to join its dynamic team, taking the integrity, professionalism and commitment to quality of the TGCSA to the next levels of growth.

Applications are only open to individuals that are located within South Africa.

The key responsibilities include, but are not limited to the following: • Ensure that all assessment visits are conducted in accordance with the company standards and contractual requirements; • To maintain a detailed knowledge of quality management system, procedures and policies so that enquiries by applicants can be dealt with promptly and accurately; • Build and maintain effective stakeholder relations with product owners and industry role players as well as representing TGCSA in all relevant forums where required; • Ensure that the target number of graded establishments as set out by the organizational business plan is achieved; • Provide a range of advice and feedback to product members regarding levels of assessment, in order to improve quality in line with assessment standards; and • Produce written quality advisory reports for product members in style and format laid down to the quality standards required.

What we are looking for
As comprehensive training will be provided by the TGCSA on assessment of products, it is not a requirement for applicants to have previous quality assurance experience. However, the following will be to your advantage in addition to a minimum of a Grade 12 certificate or NQF Level 4 Qualification: • A post-Matric qualification in Tourism, Hospitality, and/ or Quality Management; • Minimum 5 years’ experience in the hospitality industry is strictly necessary; • A demonstrable knowledge of domestic or international standards in accommodation and tourism products;
• Previous quality grading experience in tourism and accommodation products would be an advantage; • Sales and/or marketing experience; • Tourist/guest experience in tourism products; • Previously Disadvantaged individuals will be given preference; • Excellent computer literacy;
• Proven ability to operate independently for extended periods, without direct supervision and; • South African citizens will be given preference.

Personal qualities that will definitely count in your favour: • Service driven; • Must possess excellent oral and written communication skills;
• Entrepreneurial spirit and high energy levels; • Business acumen and highly professional; • High levels of personal grooming and presentable at all times; • Strong attention to detail and an investigative nature;
• Self-motivation and the ability to balance the demands of work priorities; • Excellent time management skills; • The ability to work as part of the team and to build strong relationships with wide range of people; • Excellent planning and organizational skills; • Must possess a “can do”/ passionate attitude with a sense of urgency and dedication to the success of the overall business mission; and a • Willingness to travel extensively;

What we offer and requirement of successful candidate: • The Service Provider Agreement that you will sign with TGCSA as an Independent Assessor, provides payment to the successful candidate, of up to 65% of the grading fees paid to the TGCSA by the tourism product. All Independent Assessors appointed by TGCSA, are governed by the Service provider agreement and are subject to annual performance reviews by Management and the TGCSA’s Provincial Quality Assurance Specialists. • It is important that candidates have their own laptop, internet connection, mobile phone, and are mobile as well the ability to travel extensively. • Registered on the Central Supplier Database as Sole proprietor or as business entity.

NB: Please indicate your province of residence and district municipality as this will be critical when allocating tourism products to the successful candidates.

Please send any enquiries and your CV to: Ms. Noxolo Daniel Email:

Closing date: 02 December 2022 at 16h00

Due to the large amount of correspondence we envisage receiving, only shortlisted candidates will be contacted. Should you have not heard from us within Four weeks after the closing date, kindly consider your application unsuccessful. No late applications will be accepted.

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