The KwaZulu Natal Department of Health invites qualified South African graduates to apply for the post of desktop support technician.

• Company: KwaZulu-Natal Department of Health
• Vacancy Type: Full Time
• Job Location: Pietermaritzburg, KwaZulu-Natal, South Africa
• Application Deadline: 14 October 2022

Key Responsibilities:

• Identify and escalate Information Technology infrastructure related concerns that may arise to the Supervisor.
• Liaise with the appropriate departments and service providers with regards to Information Technology related faults.
• Provide hardware and software problem solving.
• Give feedback to the end users and ensure that the user is satisfied with the resolution of the call.
• Provide preventative maintenance on desktop related hardware such as scanning for viruses, ensuring that Windows patches are updating and running disk clean-ups.
• Provide remedial repairs to desktop equipment.
• Provide telephonic troubleshooting or first-line telephonic problem resolution to the end users.
• Troubleshoot physical LAN (Local Area Network) which includes checking of network data points.
• Provide basic troubleshooting to Telecommunication, Voice over Internet protocol (VOIP) and Telemedicine infrastructure.
• Provide reports to management on hardware related queries, daily activities and tasks  undertaken.

Requirements:

• Patch and clean computer to viruses.
• Have knowledge of Public Finance Management Act and Treasury Regulations.
• Have Knowledge of Computer skills- Ms Office suite.
• Knowledge of Communication –written and oral.

Qualifications and Work Experience:

• An appropriate Bachelor’s Degree/ National Diploma in Information Communication Technology (ICT) as recognized by SAQA, PLUS up to a minimum of three (3) years experience relevant Information Communication Technology, PLUS.
• Unendorsed valid Code B driver’s licence (Code 08).