ICT DESKOP SUPPORT TECHNICIAN REF NO: 3/2/1/2022/674 (X3 POSTS) 
Directorate: Information Communication Technology (ICT) Service Management
SALARY : R269 214 per annum (Level 07)
CENTRE : Gauteng (Pretoria)

REQUIREMENTS : Applicants must be in possession of a Grade 12 Certificate and a Bachelor’s Degree / National Diploma in Information Technology (IT). Minimum of 1 years’ experience in IT Technical Support environment and ICT supporting hardware, software and network (2nd level support). Ability to differentiate between hardware and software operating platforms used in an organisation to enable appropriate analysis and support. Antivirus software experience. Job related knowledge: Government systems and structures. Understanding of the management information and formal reporting system. Professional office etiquette. Knowledge of office administration. Job related skills: Good interpersonal skills, Communication skills (verbal and written), Organisational and planning skills, Good reporting skills, Computer literacy and interpersonal skills. Ability to take initiative and work independently. Ability to maintain confidentiality. A valid driver’s licence.

DUTIES : Provide technical support to all end users (hardware and software support). Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications. Assist all users with any logged IT related incident when called upon. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to other support teams where necessary. Accurately record, update and document requests using the IT service desk system. Install and configure new IT equipment. Resolve incidents with printers, copiers and scanners. Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. Ensure technology is accessible and equipped with current hardware and software. Troubleshoot hardware, software and network operating system. Be familiar with all hardware and software. Be familiar with network operating system. Provide orientation to new users of existing technology. Train staff on potential uses of existing technology. Train staff on new and potential use. Provide individual training and support on request. Provide recommendations about accessing information and support. Maintain current and accurate inventory of technology hardware, software and resources. Provide, monitor and manage Local Area Network (LAN). Coordinate IT Network support with internal and external parties. Provide IT Network support. Monitor network and report any anomalies. Document and maintain network equipment and configurations. Ensure security measures are met and policies are adhered to and Workshop ICT Policies. Educate users on ICT Policies such as password policy, email policy, internet policy, desktop policy etc. Monitor and maintain technologies to ensure maximum access. Troubleshoot all technology issues. Maintain log and / or list of required repairs and maintenance. Make recommendations about purchase of technology resources. Research current and potential resources and services. Ensure hardware is stripped and secured before disposal. Connect and setup hardware, load all required software. Test and rollout all projects that Office of the Chief information Officer (OCIO) is rolling out to the Department and serve as a point of contact to regional technical staff with regard to all projects undertaken by OCIO. Test new applications before implemented / installed in Departmental Network and advise accordingly. Assist on escalated calls from technicians from other regions and resolve them on time. Train technicians from other regions if there is a new application in the Department.

ENQUIRIES : Mr R Naidoo Tel No: (012) 407 4169

APPLICATIONS : Applications can be submitted by post to: Private Bag X833, Pretoria, 0001 or hand delivered to: 184 Jeff Masemola Street (formerly known as Jacob Mare), corner of Jeff Masemola and Paul Kruger Streets, Pretoria or to Agriculture Place, 20 Steve Biko (formerly Beatrix) Street, Arcadia, Pretoria, 0001.

NOTE : Coloured, Indian and White Males and Coloured, Indian and White Females and Persons with disabilities are encouraged to apply.