To Provide IT support assisting with hardware and software issues. The role is to provide on-site technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting IT issues.
This role will require onsite support at Lebombo Border, Mpumalanga and will include shift work as this is a 24/7 operations.
The successful incumbent should have accommodation as close as possible to the site.
End user support – Resolve logged incidents as per client contract
Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes
Setup desktop computers and peripherals and test network connections, install software for various applications and programs
Preventative maintenance – Identifies possible risks and reports to Team Lead
Deliver customer service – Communicate, dress, and display positive attitude
Quality incident resolution – Ensure incident is resolved on first contact within SLA
Compliance to pending rules – Ensure compliance to pending rules is followed
Quality data input – Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards
Ask targeted questions to diagnose problems & guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Test computers to ensure proper functioning of computer systems.
Adhere to policies as per corporate manuals and directives.
Pre-installation audits – Ensure pre-installation audits conducted and maximum optimization of printers achieved
Compliance – Ensure compliance to relevant client checklist/SOP
Utilization of Resolve IT – Ensure closure of tasks/incidents on Resolve IT in real time
Comply to Company & Client processes/policies
IT Diploma/Degree preferably
IT Systems ((NQF 5) Certificate
4-7 years’ experience in IT software and hardware support. End User support with a troubleshooting skills and networks exposure. Understanding of Service Level Agreements
TECHNICAL / LEGAL CERTIFICATION
COMPTIA S+ (advantageous)
Relevant OEM certifications (HP, Dell, Lenovo,)
ITIL v3 Foundation Certification (advantageous)
Must be South African citizen
Valid Driver’s license with own reliable transport
Clear criminal record
Ability to work productively with minimal supervision
Good communication and customer service skills
Exceptional Troubleshooting skills
Understanding of tools and grasping new technology needed to complete repairs
To apply for this job please visit www.pnet.co.za.