To Provide IT support assisting with hardware and software issues. The role is to provide on-site technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting IT issues.

This role will require onsite support at Lebombo Border, Mpumalanga and will include shift work as this is a 24/7 operations.

The successful incumbent should have accommodation as close as possible to the site.

RESPONSIBILITIES

End user support – Resolve logged incidents as per client contract

Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes

Setup desktop computers and peripherals and test network connections, install software for various applications and programs

Preventative maintenance – Identifies possible risks and reports to Team Lead

Deliver customer service – Communicate, dress, and display positive attitude

Quality incident resolution – Ensure incident is resolved on first contact within SLA

Compliance to pending rules – Ensure compliance to pending rules is followed

Quality data input – Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards

Ask targeted questions to diagnose problems & guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Test computers to ensure proper functioning of computer systems.

Adhere to policies as per corporate manuals and directives.

Pre-installation audits – Ensure pre-installation audits conducted and maximum optimization of printers achieved

Compliance – Ensure compliance to relevant client checklist/SOP

Utilization of Resolve IT – Ensure closure of tasks/incidents on Resolve IT in real time

Comply to Company & Client processes/policies

FORMAL EDUCATION:

Grade 12

IT Diploma/Degree preferably

IT Systems ((NQF 5) Certificate

EXPERIENCE:

4-7 years’ experience in IT software and hardware support. End User support with a troubleshooting skills and networks exposure. Understanding of Service Level Agreements

TECHNICAL / LEGAL CERTIFICATION

CompTIA A+

CompTIA N+

COMPTIA S+ (advantageous)

Relevant OEM certifications (HP, Dell, Lenovo,)

ITIL v3 Foundation Certification (advantageous)

Cisco Essential

MCSE (Advantageous)

OTHER REQUIRMENTS:

Must be South African citizen

Valid Driver’s license with own reliable transport

Clear criminal record

Ability to work productively with minimal supervision

Good communication and customer service skills

Exceptional Troubleshooting skills

Understanding of tools and grasping new technology needed to complete repairs