DRS SYSTEM SUPPORT OFFICER REF NO: 3/2/1/2022/706 
Office of the Registrar of Deeds 
SALARY : R331 188 per annum (Level 08) 
CENTRE : Mpumalanga (Mbombela) 
 
REQUIREMENTS : Applicants must be in possession of a Grade 12 Certificate and National Diploma in Information Technology / Degree in Computer Science: A+ / N+ / MCSE / Linux+. Minimum of 2 years relevant experience. Experience with hardware and software. Experience with servers. Experience in Information Technology (IT) technical support. Appropriate server and network management experience. Technical aspects of information and communications technology goods and services. Information Technology Acts and Policies. Internal control and risk management. Planning skills. Organize skills. Communication (written and verbal) skills. Interpersonal skills. Investigate, resolve, or escalate and monitor logged calls. 
 
DUTIES : Providing desktop support to end users. Install, update, and configure End-user devices. Install, update and support business applications. Investigate, resolve, or escalate the monitor logged calls. Provide network support. Assist end-users with Local Area Network (LAN) connectivity. Monitor availability and performance of network. Assess the need for, request and monitor the process of installation of network points. Investigate, resolve, or escalate and monitor logged calls. Provide sever room support. Monitor server room environment and take remedial action. Monitor compliance with server room maintenance contract deliverables. Monitor access to server room and keep register. Assist with installation of customer-replaceable parts for server equipment. Implementing information system security measures. Check that users are registered on the domain. Check Antivirus is installed, updated, and running. Remove all unauthorised applications and software. Create and maintain an IT asset register or database. Providing Information Communication Technology (ICT) reports. Provide incident and system availability reports. Provide inputs to Service level Agreement (SLA) non-compliance report. Provide support in the procurement and disposal of IT assets. 
 
ENQUIRIES : Ms T Makama Tel No: (013) 756 4065 / 4000 
APPLICATIONS : Please ensure that you send your application to Private Bag 11239, Nelspruit 1200 or Hand deliver it to the Office of the Registrar of Deeds: Mpumalanga at 25 Bell St, Mbombela, 1201 before the closing date as no late applications will be considered. 
 
NOTE : Indian and White Females and African, Coloured, Indian and White Males and Persons with disabilities are encouraged to apply.