Santam Jobs 2022 – Claims Technical Advice Specialist

Website Santam Insurance

Santam is recruiting for the position of Claims Technical Advice Specialist within the Claims Technical Advice department. Claims Technical Advice operates within the Quality and Knowledge Management which is part and parcel of Claims Services. We are looking for a highly professional and driven individual to assume the role of support to the Claims Technical Advice business in ensuring the claims technical advice activities in claims services, based in Centurion Pretoria. The position reports to the Claims Technical Advice Manager.


  • Facilitate claims knowledge transfer through workshops and publication of short-term insurance claims communications.
  • Liaise with underwriting and training concerning ambiguities and shortcomings in policy wordings as input to promote development and or product wording changes.
  • Perform as subject matter expert in applying principles of insurance law, law delict, contract, evidence, and interpretation of statutes in claims handling.
  • Promote uniformity of policy interpretation which will contribute to faster indemnification processes and fair treatment of customers.
  • Providing technical advice on matters of interpretation of insurance policy wordings to claims management and different stakeholders within the organisation.


  • Excellent knowledge of claims processes
  • Solid knowledge of Insurance products (Personal and Commercial etc.)
  • Strong relationship building skills


  • Legal qualification (LLB; Bjuris; or BProc).
  • Insurance related qualification (COP; ICIBS; HCII)
  • 3 years or more in operational (claims) environment & underwriting environment

JOB DETAILS: Santam Jobs

  • Company: Santam Insurance
  • Vacancy Type: Full Time
  • Job Location: Pretoria, Gauteng, South Africa
  • Application Deadline: SEE APPLICATION PAGE 

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