Marriott Vacancies South Africa 2022 – Order Taker

Website Marriott International


As an In-Room Dining Service Order Taker you are responsible to co-ordinate all service requirements addressed to In-Room Dining department, Primarily responsible for guest orders from room or pool area via phone or any other ordering devices like mobile apps, etc. Assist the F&B Management team with achieving high scores on guest satisfaction surveys, recognizing repeat guests and following standard procedures


  • Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
  • Ensure proper handover is given to the next shift and also to the IRD manager.
  • Report cleanliness and maintenance issues to the immediate supervisor
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Responsible for answering all telephone calls and prioritizing said calls.
  • Coordinate guest amenities and organizes guest table pick-ups on completion of meals in a timely manner.


  • Ability to communicate with the guests and anticipate their needs.
  • Ability to smile and diffuse anger naturally.
  • Profound knowledge of customer service and of all beverage products and service


  • 1 to 2 years’ experience in similar role in a full service hotel preferred


  • Company: Marriott International
  • Vacancy Type: Full Time
  • Job Location: Cape Town, Western Cape, South Africa
  • Application Deadline: SEE APPLICATION PAGE 

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