JOB DESCRIPTION:

As an In-Room Dining Service Order Taker you are responsible to co-ordinate all service requirements addressed to In-Room Dining department, Primarily responsible for guest orders from room or pool area via phone or any other ordering devices like mobile apps, etc. Assist the F&B Management team with achieving high scores on guest satisfaction surveys, recognizing repeat guests and following standard procedures

JOB RESPONSIBILITIES:

• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
• Ensure proper handover is given to the next shift and also to the IRD manager.
• Report cleanliness and maintenance issues to the immediate supervisor
• Assist in carrying out scheduled inventories of products and operating equipment.
• Responsible for answering all telephone calls and prioritizing said calls.
• Coordinate guest amenities and organizes guest table pick-ups on completion of meals in a timely manner.

JOB REQUIREMENTS:

• Ability to communicate with the guests and anticipate their needs.
• Ability to smile and diffuse anger naturally.
• Profound knowledge of customer service and of all beverage products and service

QUALIFICATION & EXPERIENCE:

• 1 to 2 years’ experience in similar role in a full service hotel preferred

JOB DETAILS:

• Company: Marriott International
• Vacancy Type: Full Time
• Job Location: Cape Town, Western Cape, South Africa
• Application Deadline: SEE APPLICATION PAGE